How to make a complaint

How to make a complaint

Our aim is to ensure we always provide excellent customer service, however, from time to time we might make mistakes. When a mistake has been made we want and need to learn from it, you can help us.

If you are not happy with the service that you have received please contact a member of our team either by e mail, telephone or letter at the following address:

Complaints Officer
Compliance Officer
South West Mortgage Brokers
Thorn Barn
TQ7 2RD.
Phone: 01548 521 451 (Nigel Dixon)

We will then independently investigate the issues that you have raised and advise you of our findings.

Should you be unhappy with the resolution to your complaint you may contact the Financial Ombudsman Service, who can be contacted at the following address:

Financial Ombudsman Service
Exchange Tower
London E14 9SR
Phone: 0800 023 4 567
Fax: 020 7964 1001