Our Promise

To provide a service to you that is exactly what we would expect for ourselves

South West Mortgage Brokers is committed to providing an unrivalled customer experience from the moment we first speak to you, right the way up to when your mortgage completes, and for many years beyond.

Help, support and guidance for mortgages We believe you are entitled to an excellent
and professional service.

A mortgage is the largest financial commitment most of us are ever likely to make; we believe you are entitled to an excellent and thoroughly professional service. To ensure that this happens, we promise to:

  • Listen to your needs and discuss your options in plain English, avoiding jargon
  • Be transparent about all fees and charges associated with our service and products
  • Provide you with documentation that shows exactly how we work
  • Explain the different mortgage products available from the whole of the market
  • Make recommendations that are entirely suited to your needs
  • Confirm these recommendations in writing
  • Never, ever be swayed by commission we may receive from a lender
  • Use knowledge and experience to influence lenders’ decision making
  • Work with you to complete a mortgage application and explain any additional documentation clearly
  • Maintain regular contact throughout the application process, keeping you informed at every stage
  • Provide advice on how to protect your mortgage and family
  • Provide a service for life – every time your rate ends we will contact you in good time to arrange your next mortgage

These commitments are not just about a service company saying what it should say. We genuinely strive to achieve them in all we do.

Quite simply, that is our promise.

Contact us today on 01392 927327 or fill out our handy Online Enquiry Form to get started.

Back to top